Frequently Asked Questions
What does ATRO mean?
ATRO stands for Always The Right Occasion.
Where can I find a store?
Our products are exclusively available online at www.wearatro.com. For inquiries about stocking our products in your shop, please contact us via email at info@wearatro.com.
How do I wash my ATROs?
Machine wash at 30°C on a gentle cycle with similar colours using a mild detergent, or hand wash cold. Do not bleach. Lay flat or hang to air dry. Avoid tumble drying to prevent shrinkage and protect the fabric’s softness and elasticity. We do not recommend ironing or dry cleaning.
How can I sign into my account?
Navigate to the website's sign in page. This can be found in the top right corner, where you might see a "Sign In" or "Account" button.
Where is ATRO located?
We are a London-based brand, and all orders are carefully packed and fulfilled from our London location.
Shipping and delivery
Where do you ship?
ATRO offers worldwide shipping.
If you are unsure if we can deliver to your country, please reach out to our team via info@wearatro.com. They will make sure we deliver to you.
Will I have to pay import duties?
For deliveries outside of the EU, ATRO does not collect VAT, GST, duties and/or taxes. If your order is above the minimum tax/duty threshold for your country, you will be responsible to pay any fees associated with importing the goods.If you choose to refuse the customs fee and the shipment is returned back to us, a shipping & handling fee will be deducted from your refund.
When will I receive my order?
Shipping timelines vary per country. Check out our Shipping Policy for local delivery times.
How do I get free shipping?
Just subscribe to our mailing list for free shipping! (UK customers only)
What happens if my order gets lost in transit?
If your product happens to get lost during transit, please don't hesitate to contact us at info@wearatro.com. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you.
Returns & Exchanges
What if my product is defective?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please use our Returns Portal or drop us an email at info@wearatro.com. Your satisfaction remains our utmost priority and we will help you right away.
How do I return?
We offer a 30 day return policy, if you're within that time frame and your package is unopened please use our Returns Portal
